Disputes Procedure

If you find a transaction that doesn’t look right, you can lodge a dispute within 30 days of the transaction taking place#.

Download the disputes form below and submit a completed form for resolution via the link below.

1. Download and complete the Dispute Claim form.
 Download Dispute Claim form 


2. Upload and submit the form via the email link.
 Submit form via Email here

We’ll look into it and get back to you within 10 working days.

# An investigation administration fee of NZD100 may be charged where investigations conclude the disputed transaction has been authorised by you